Hotel Bed Bug Treatment Plan
You wake up on a normal day. The sun is out and you are feeling great, as if nothing can bring you down. You head to the hotel you manage and with a smile you greet your guests and staff as you walk through the lobby. You enter your office when a few moments later your phone rings. You answer and it’s the front desk. The last thing you ever want to hear, which you could not have even fathomed is:
“Sir/Ma’am, we have reports of bed bugs in room 2010. What do we do?”
Well, what do you do? Although we hope for the best, we must always prepare for the worst. So, do you have a hotel bed bug treatment plan? If you do not have a bed bug action plan for your hospitality business, here are tips to help you devise one.
Developing a Hotel Bed Bug Treatment Plan
Crisis management is essential in any business and you should know how to respond in difficult situations. You want to write a clear and thoughtful plan detailing steps that would be taken as part of the bed bug treatment for your hotel. Speak with your peers or colleagues and even consult with a pest control company, but do not let another day go by without working on a bed bug treatment.
Some questions you want to answer in your bed bug treatment plan are:
How will you apologize to your guest(s) and what can you do to treat any bites or infestations?
- If your guest(s) are unaware, how will you inform them?
- Who else should be informed?
- Who will be responsible for managing the procedures?
- Will you train internal staff to treat the incident, or will you hire bed bug specialists?
- Do you have a list of bed bug professionals who can respond immediately, if necessary?
- How should housekeepers respond to reports, complaints or suspicions of bed bugs?
- What measures can you take to prevent bed bug incidents?
Answering these questions is extremely important in the hospitality industry, as your reputation directly affects your business; unpreparedness can be viewed as negligence by even your most loyal guests and you want to avoid negative publicity.